CURRENT/BUSINESS ACCOUNT CHARGES - CREDIT CARD CHARGES - LOAN CHARGES - UNFAIR CREDIT AGREEMENTS - MISSOLD PPI - MIS-SOLD WHOLE OF LIFE INSURANCE
If, for any reason, you wish to make a complaint to Reclaim Bank Charges, please do so in writing or by email or by phone. Please see the Internal Complaints Procedure below which is compliant with the Complaints Handling Rules 2006 as required by the Compensation Act 2006
Ratio Money Ltd operate a similar complaints procedure.
Enter details onto Complaints Register & Customer Complaint Details
Complaints Manager
Issue for resolution/action
Acknowledgment letter to customer (to include complaints procedure chart) within 5 days - target date for first response not to exceed 4 weeks from date made
Investigation
Action
Resolution
Letter to customer
Copy signed & returned as satisfied
Update Complaints register
Still unable to resolve
Claims Management Regulator details passed to customer
Revise target resolution date not to exceed 8 weeks from date made
Complaints Review
Weekly - Complaints Manager
Monthly - Compliance Officer:
Type / Category
Individual Responsible
Time to resolve
FJ McManus Ltd (T/A Reclaim Bank Charges) is regulated by the Ministry of Justice in respect of regulated claims management activities.
The Authorisation Number is: CRM4363 and can be found on www.claimsregulation.gov.uk
FJ McManus Ltd (T/A Reclaim Bank Charges) Data Handler reg no: Z965544X ( www.ico.gov.uk )
FJ McManus Ltd (T/A Reclaim Bank Charges) is a registered company. Registered in England and Wales. Registration number: 5952144
VAT Registration: 896 1568 69
